In a dynamic and fast paced environment, the Boutique Operations Associate is a critical component of the business, contributing to keep our stores beautiful and running smoothly and fueling the success of our front of house team. They are a key contributor to ensure the best efficient & optimized working conditions for our retail team and the best experience for our clients. They will also contribute to the POS retail performance.MAIN RESPONSIBILITIES STOCK MANAGEMENT: Assist the boutique manager with stock management tasks for saleable products (inventories preparation, rotating inventories, out-of-stock monitoring, CRM follow-up). Optimize the frequency of delivery in function of the spaces available front and back of houseAssist the boutique manager for flows and stock levels in constant exchange with the supply chain, alert according to tourist seasonality and trade planResponsible for flows of non-saleable products (testers, samples, GWP) and Art Of Gifting. Be a driving force behind proposals for store requirements and anticipate future requirements in line with event plans or key commercial periodsCreate and exchange reports with supply chain to determine stock thresholds by axis and space, identify top-movers, slow-movers and store requirements. Alert on stock levels, out-of-stocks and discrepancies, with action plans to improve the situation and secure salesSupport boutique manager and facilitate business controls (i.e. internal audit, policies and procedures, cycle counts, support annual store physical inventory, off cycle counts, others)Achieve a healthy shrinkage and accuracy rateVISUAL MERCHANDISING: In charge of Visual Merchandising: order POSM and testers, manage the boxes reception and unpacking, setting displays and report excellence of execution with pictures to management and HQ Visual Merchandising team for each launch of product in all axisIn charge of Visual Merchandising for High Profile Placements, beauty classes and in-store eventsCommunicate missing or damaged pieces to managers and supply chain and follow upPlay an active role in maintaining an esthetically pristine and hygienic boutique environmentSTORE MANAGEMENT: Responsible for Back of House organization and optimization: Sort, set in order, shine, standardize, sustain the back of house for the team efficiency and best working conditions.Manage deliveries and dispatch stock on the different spaces of the storeIn charge of POS maintenance reports to NY headquarters and follow up with store design teamsIn charge of digital tools maintenance (e.g. wifi, cash register, consultation tools), report to NY headquarters and follow up with IT teamsManage all in-house and/or third-party cleaning teams and ensure they meet agreed standards by providing feedback, coaching and escalating issues as requiredManage the operations extra staff provider to ensure presence of temporary staff for operations (e.g. Art Of Gifting preparation during key commercial period) and ensure the temporary staff meet agreed standards by providing feedback, coaching and escalating issues as requiredResponsible to order hygiene and administration toolsAssist the boutique manager in organizing the permission application for event suppliers with retailer or mallAssist the boutique manager in shift planning integration and managementLead in coordinating deliveries to boutique location with manpower, storage and business need in mindGENERAL DUTIES:When not included in standard operations procedure, works with relevant stakeholders with an understanding of situation and make decisions with brand and client in mindPlay an active role in maintaining an esthetically pristine and hygienic boutique environment.Follow Parfum Christian Dior’s policies and proceduresLead retail team with operational excellence by ensuring all procedures are aligned – sales, transfers, stock adjustments, after-sales services, omnichannel services, other policies.Be fully integrated to the store team (participate in the morning brief) and contribute to achieving the overall objectives of the storeDevelop the highest Brand and product knowledge. Attend all offsite Seasonal Schools and Dior training programs.Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
